Frequently Asked Questions

Why can't I find a phone number or public contact form on your website?

Sable Sanctum maintains a direct, in-app messaging system to provide secure, verified support while protecting our communication infrastructure. Publicly listed web forms and contact details are frequently targeted by automated web scrapers and spam networks. By housing our support channels exclusively within our application ecosystem, we eliminate public spam vectors and ensure that our technical team focuses entirely on resolving genuine user inquiries.

How do I contact customer support or submit a privacy/account inquiry?

All support requests, feature inquiries, and bug reports are handled directly through the internal messaging tool built into our applications (such as Tally or Gloaming Gems). To reach us:

• Open the Sable Sanctum application on your device.
• Navigate to Settings > Support & Messaging.
• Submit your message directly to our system.

If you are inquiring specifically about account deletion or formal data privacy matters related to a Sable Sanctum Account, you may also email our privacy team directly at privacy@sablesanctum.me.

What are the benefits of using the in-app messenger over traditional email support?

Communicating via our in-app messaging framework provides several key advantages:

• Identity Verification: Submitting messages through an active app session verifies your user context automatically, preventing anonymous impersonation and security threats.
• Technical Diagnostics: In-app messaging allows you to attach relevant local error logs and system environment details directly, helping our developers diagnose and patch bugs much faster.
• Controlled & Ad-Free Communication: In keeping with our sovereign privacy standards, all support interactions remain contained within our self-hosted infrastructure rather than passing through third-party marketing or tracking platforms.